Terms of service

Effective Date: 15 August 2026

Welcome to Suplee. These Terms of Service govern your use of the Suplee website and your purchase of products from us.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Suplee

This website is operated by:

Limsha Ventures
Brand: Suplee
Website: https://suplee.in
Email: info@suplee.in

Business Address:
C-702, Arvind Aavishkar,
Ashok Mill, Naroda Road,
Ahmedabad - 382345,
Gujarat, India.

Suplee offers nutritional supplements, health supplements and related products through its website.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent, unlawful or unauthorized activities.
Attempt to gain unauthorized access to our website, systems or accounts.
Copy, reproduce or commercially exploit our website content without permission.
Interfere with the operation, security or functionality of the website.
Submit false, misleading or fraudulent information.
Use the website in a manner that could damage, disable or impair its operation.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, prices and other product information displayed on the website are accurate and current.

Product packaging, labels, appearance and other visual elements may occasionally differ from images displayed on the website.

The product packaging and label supplied with the product should be considered the final reference for product-specific information, including ingredients, serving size, directions for use, warnings and other applicable information.

4. Health and Supplement Disclaimer

Suplee products are intended to supplement the diet and are not intended to diagnose, treat, cure or prevent any disease unless expressly permitted under applicable law and specifically stated on the applicable product label.

Please read the product label, recommended serving and directions for use before consuming any product.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or are unsure whether a product is suitable for you, consult a qualified healthcare professional before using the product.

Do not exceed the recommended serving unless advised by a qualified healthcare professional.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email or other electronic communication.

An order may be cancelled by us in circumstances including:

Product unavailability.
Incorrect pricing or product information caused by an obvious error.
Suspected fraudulent or unauthorized activity.
Inability to verify the order or payment.
Delivery restrictions.
Circumstances where fulfilment is not reasonably possible.

If we cancel an order for which payment has already been received, the applicable amount will be refunded.

6. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts and promotional offers may change without prior notice.

Applicable taxes will be displayed or included as required by applicable law.

We reserve the right to correct pricing or product-information errors. If an order has been placed at an obviously incorrect price due to an error, we may cancel the order and refund any amount already paid.

7. Payments

Payments may be processed through third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment information may be processed by the applicable payment service provider in accordance with its own terms and privacy practices.

8. Shipping and Delivery

Orders are shipped to eligible locations in India based on the shipping options available at checkout.

Estimated delivery timelines are provided for guidance and may vary depending on location, courier availability, weather, operational disruptions and other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for detailed information.

Nothing in these Terms is intended to exclude or limit any consumer rights available under applicable Indian law.

9. Returns and Replacements

Suplee products are generally non-returnable due to the nature of food and health supplement products.

We may provide a replacement where you receive:

A damaged product.
A defective product.
A tampered product.
The wrong product.
An expired product.
A product that is materially different from what was ordered or advertised.
A product or item that was missing from your order.

Please refer to our Returns & Replacement Policy for the applicable procedure and requirements.

Nothing in these Terms is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable Indian law.

10. Promotions and Discounts

Promotional offers, discounts and coupon codes may be subject to specific terms and conditions.

Unless expressly stated otherwise:

Offers cannot be exchanged for cash.
Promotional offers cannot be combined with other offers.
We may limit the quantity or duration of an offer.
We may modify or withdraw an offer where permitted by applicable law.

11. Intellectual Property

All content on this website, including Suplee trademarks, logos, product images, graphics, text, videos, designs, website layout and original marketing materials, is owned by or licensed to Limsha Ventures/Suplee and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, transmit or commercially exploit our content without prior written permission.

12. User Reviews and Content

If you submit a review, testimonial, photograph, comment or other content to Suplee, you confirm that:

You have the right to submit the content.
The content is truthful and not intentionally misleading.
The content does not violate applicable law.
The content does not infringe another person's rights.

By submitting content, you grant Suplee a non-exclusive right to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, fraudulent, abusive, misleading, defamatory or otherwise inappropriate.

13. Third-Party Services

Our website may use third-party services, including payment gateways, shipping and logistics providers, analytics services and other technology providers.

These services may operate under their own terms and privacy policies.

Suplee is not responsible for the independent operation of third-party services beyond our reasonable control.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

We may collect and process personal information necessary to operate our website, process orders and payments, arrange delivery, provide customer support, communicate with customers and otherwise provide our services.

We handle personal data in accordance with applicable laws and our Privacy Policy.

15. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or completely error-free.

We may temporarily suspend, modify or restrict access to the website for maintenance, upgrades, security, technical reasons or other operational purposes.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Suplee will not be responsible for indirect, incidental, consequential or special losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Limsha Ventures, Suplee and their respective personnel from claims, losses or expenses arising from your unlawful use of the website, violation of these Terms or infringement of another person's rights.

18. Governing Law

These Terms are governed by the laws of India.

Any dispute arising in connection with these Terms or your use of the website will be subject to the jurisdiction of courts having appropriate jurisdiction under applicable law.

Nothing in this clause prevents a consumer from exercising any statutory rights or remedies available under applicable Indian consumer-protection law.

19. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with the revised effective date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Limsha Ventures
Brand: Suplee
Email: info@suplee.in