Refund policy

Suplee products are non-returnable due to the nature of our products and food-safety considerations.

We do not accept returns for change of mind, personal preference, incorrect selection, or products that have been opened or used.

However, if you receive a product that is damaged, defective, tampered with, incorrect, expired, missing, or materially different from what you ordered, please contact us within 48 hours of delivery. We will review the issue and, where applicable, provide a free replacement.

To help us process your request quickly, please provide your order number along with clear photographs/videos of the product, packaging and shipping label.

Replacement requests are subject to verification and product availability. If the exact product is unavailable, we will provide an appropriate resolution in accordance with applicable law.

For hygiene, safety and quality-control reasons, we generally do not accept products that have been opened or used for return or resale.