Shipping policy

Effective Date: 15 August 2026

At Suplee, we aim to process and deliver your orders safely and efficiently across India.

1. Shipping Coverage

We currently ship products to serviceable locations across India.

Shipping availability may depend on the delivery address and the availability of courier services in that location.

2. Order Processing

Orders are generally processed within 1-2 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high order volumes, sales events, holidays or circumstances beyond our reasonable control, order processing may take longer than usual.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally 3-7 business days, depending on the destination and courier service.

Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary due to:

  • Delivery location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Operational or logistical delays
  • Natural disasters or other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be subject to the terms displayed on the website at the time of purchase.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information provided to monitor the progress of your shipment.

Tracking information may take some time to become active after the order has been handed over to the courier.

6. Delivery Attempts

Our courier partners may make multiple attempts to deliver your order.

Please ensure that the delivery address, contact details and other information provided at checkout are accurate.

If an order cannot be delivered because of an incorrect or incomplete address, recipient unavailability, refusal to accept the shipment, or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address or other circumstances attributable to the customer.

7. Damaged or Tampered Packages

Please inspect the package when it is delivered.

If the package appears visibly damaged, opened or tampered with, please document the condition of the package with photographs or video and contact us at info@suplee.in as soon as possible.

For damaged, tampered, defective or incorrect products, please refer to our Returns & Replacement Policy.

8. Wrong or Missing Products

If you receive a product that is different from what you ordered, or if an item is missing from your order, please contact us at info@suplee.in with your order number and supporting photographs/videos.

We will review the issue and provide an appropriate resolution in accordance with our Returns & Replacement Policy and applicable law.

9. Delayed or Lost Shipments

If your shipment is delayed beyond the estimated delivery period, please contact us at info@suplee.in with your order number.

We will coordinate with the applicable courier or logistics provider to investigate the shipment.

If a shipment is confirmed as lost in transit, we will work to provide an appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable law.

10. Incorrect Delivery Information

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid contact information

Suplee is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

11. Delivery Restrictions

Certain products or locations may be subject to delivery restrictions imposed by courier providers, local authorities or applicable laws.

If an order cannot be delivered to the selected location for such reasons, we may contact you to arrange an alternative solution or cancel the affected order and provide the applicable refund.

12. Changes to Shipping Address

Please contact us at info@suplee.in as soon as possible if you need to correct your shipping address.

We will try to accommodate address changes before the order is dispatched. Once an order has been shipped, we may not be able to change the delivery address.

13. Shipping During Sales and Holidays

During major sales, promotional events, festivals, public holidays or periods of unusually high demand, processing and delivery may take longer than the standard estimated timelines.

We appreciate your patience during such periods.

14. Contact Us

For questions regarding shipping or delivery, please contact:

Limsha Ventures
Brand: Suplee
Email: info@suplee.in

Business Address:
C-702, Arvind Aavishkar,
Ashok Mill, Naroda Road,
Ahmedabad - 382345,
Gujarat, India.

Last Updated: 15 August 2026